Refund policy

Returns, Exchanges & Cancellations

Each item is made to order, so we do not accept returns, exchanges, or cancellations once an order is placed.

However, if there's an issue with your order, we'll make it right — that's our Happiness Guarantee to you.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email us at hello@sayitwithatea.com within 15 days of delivery. We'll either send a replacement or issue a refund — whichever you prefer.

Wrong Size or Changed Your Mind

Since each shirt is made to order, we're unable to accept returns or exchanges for a simple change of mind. Please check the size chart on each product page before ordering.

If the fit isn't right, reach out within 15 days of delivery. While we can't offer a standard exchange, we'll do our best to make it right — typically with a discounted replacement in the correct size.

Refunds & Replacements

If you choose a replacement, we’ll send it out right away at no additional cost.

If you choose a refund, it will be issued to your original payment method within 5–7 business days. Depending on your bank, it may appear sooner.

If you haven’t received your refund after this time, we recommend contacting your bank first. If you still need help, feel free to reach out to us at hello@sayitwithatea.com, and we’ll be happy to assist you.

By placing an order, you agree to these terms.